Refund policy

GameRealmStore strives to provide You with an exceptional gaming experience. However, we understand that there may be occasions when You are not satisfied with Your purchase.

This Refund Policy outlines the terms and conditions for requesting refunds for products and services purchased through GameRealmStore. Please read this Policy carefully before making any purchase. You agree to comply with the terms and conditions set forth in this Refund Policy by using our services.

Refund Eligibility

You may request a refund for games and merchandise purchased through GameRealmStore. In-app and downloadable content purchases made through GameRealmStore will be refunded if the content has not been used, altered, or transferred.

Products that are NOT eligible for refund:

• items (games, products, or services) explicitly labeled as "non-refundable";
• items that include skins, virtual currency, or other consumables;
• purchases made outside of our official website;
• games or items if you have been expelled or have violated the rules of service;
• if the product is of good quality and you are dissatisfied with it due to personal choice or if Your computer does not meet the minimum requirements.

Products and games can be refunded within 14 (fourteen) days of purchase. However, the recorded gameplay time must be under two hours. Abuse of the refund policy may also result in the denial of refunds.

Requesting a Refund

To request a refund, please contact us by email. Alternatively, for eligible purchases, You may initiate a self-service refund by logging into Your account on the GameRealmStore website, selecting "Account" from the dropdown menu in the top right corner, and then navigating to the "Transactions" tab. Click the "Refund" button to initiate the return process.

Refund Process and Payment Method

Refunds for purchases will be made to the original payment method used for the transaction. However, this may only sometimes be available, depending on the payment method. GameRealmStore reserves the right to choose an alternative method to issue the refund. Please note that the refund processing time may vary based on Your payment type.

Consumer Protection

Suppose You reside in the European Union and have purchased a product from GameRealmStore. In that case, You may be entitled to cancel Your order within 14 (fourteen) days of purchase and receive a refund under the Consumer Protection (Distance Selling) 2000 regulations.

To exercise this right, please get in touch with us via email as soon as possible after the purchase. Please note that during the contemplation period, Users will not be granted the ability to download and use the purchased product. GameRealmStore reserves the right to refuse a refund if such conduct is detected.

Pre-Purchases

For pre-orders made on GameRealmStore, You may cancel Your order and receive a refund before the official release date set by the publisher or developer. If You have not played the game for more than two hours after its launch, You may request a refund within 7 (seven) days of purchase but 48 (forty-eight) hours before the game's release or pre-download.

Sales Price Adjustments

If a recently purchased product goes on sale, You may return Your purchase for a full refund and repurchase the item immediately if you adhere to the rules outlined in this Policy. We do not consider this practice as refund abuse.

Abuse of Refund Policy

GameRealmStore reserves the right to deny refunds if it believes You are abusing the Refund Policy. This Policy aims to provide a fair and secure shopping environment, ensuring that Your money is spent on the games You genuinely wish to purchase and play.

Please note that this Refund Policy is subject to change without prior notice. We encourage You to review this Policy regularly to stay updated on any modifications.

If You have any questions or concerns regarding our Refund Policy, please get in touch with our Customer Support team through the email.